CUSTOMER SERVICE

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A COMPLETE RANGE OF FLEXIBLE SERVICES

Northrop Grumman Italia is providing customer service solutions through the Line Of Business S4 “System Support Service Solution” that is acting with the scope to offer optimized solutions defined to satisfy the Customer need.

As part of the S4 offered services, Northrop Grumman Italia is providing support to NG Corporation within Mediterranean Area.

Northrop Grumman Italia recognizes the full value of an excellent Customer-Supplier/Partner Relationships as the basis for mutual success in the long period.

MAINTENANCE & SPARE PARTS SUPPORT SERVICE
  • Avionics by the Hour
  • Parts by the Hour
  • Access to Spares Pool
  • Warranty Extension
  • AoG management through the exchange maintenance policy
  • Fixed Rate Repair – Time and Material
  • On-site Support at Customer’s premises
  • LSA, Maintainability, Testability and Reliability Analysis to manage performance improvement through the product life-cycle
  • Obsolescence management and removal solutions
UPGRADE & RETROFIT SERVICE
  • Designed to keep your equipment at peak operational performance
LRU STOCK SERVICE
  • An affordable solution for effectively managing your unpredictable operating environment and stock optimization
MANUFACTURING & TEST CAPABILITIES
  • Automatic Assembly Lines
  • BGA underfill process
  • Build to Print services
  • Design and Manufacturing of Special To Type and Semi Automated Test Equipment
LOGISTIC SOLUTIONS
  • Customized deliveries for piece parts, and sub-assemblies based on annual consumption forecast
  • Optimized solution tailored to increase equipment availability through Guaranteed TAT
  • Data analysis from Field
TRAINING SERVICES
  • Classroom training
  • Computer-based training
  • Web-based training
  • Virtual training
  • On the job training
  • Customized training
  • Technology transfer
KEY BENEFITS
  • A comprehensive programme tailored to your specific requirements –
  • Optimum system operation and availability
  • Guaranteed performance
  • Reduced Turn Around Time
  • Responsiveness: constant availability of points of contact
  • Field Representative availability
  • Global operation to ensure the user the highest possible equipment availability
  • Reduced shop processing time, thanks to streamlined administration, contract management , supplier’s partnership and Company’s capabilities
  • Optimized Life Cycle Cost